Previous incidents
LOS is degraded
Resolved Jun 18, 2026 at 8:04pm UTC
LOS recovered.
1 previous update
LOS is degraded
Resolved Jun 18, 2026 at 6:19pm UTC
LOS recovered.
3 previous updates
LOS is degraded
Resolved Jun 18, 2026 at 4:32pm UTC
LOS recovered.
1 previous update
LOS is down
Resolved Jun 2, 2026 at 11:25am UTC
LOS recovered.
1 previous update
LOS and POS are down
Resolved May 22, 2026 at 11:01am UTC
LOS recovered.
3 previous updates
LOS is down
Resolved May 20, 2026 at 3:05pm UTC
LOS recovered.
1 previous update
LOS is down
Resolved May 19, 2026 at 7:21am UTC
LOS recovered.
1 previous update
LOS is down
Resolved Apr 28, 2026 at 8:22am UTC
LOS recovered.
1 previous update
LOS, PPE, and 2 other services are down
Resolved Apr 27, 2026 at 11:33am UTC
LOS, POS and Agent Portal recovered.
3 previous updates
Investigating Latency in Backend Services
Resolved Apr 20, 2026 at 6:40pm UTC
Update: The infrastructure issue affecting our scale-up algorithms was resolved at approximately 11:00 AM. Following the fix, we monitored the system closely, and all services achieved full stability by 11:40 AM.
Our team is currently working with our infrastructure provider to conduct a thorough root cause analysis to prevent this from recurring. We thank you for your continued patience and support while we worked to resolve this.
1 previous update
LOS outage - backend services are not available
Resolved Apr 20, 2026 at 3:30pm UTC
LOS Backend services are now back and slowly getting back to normal
1 previous update
LOS Backend Services are degraded
Resolved Apr 9, 2026 at 9:25pm UTC
We have successfully resolved the infrastructure issue impacting LOS. All services are back online and stable. Please reach out to our support team if you continue to experience any connectivity issues.
1 previous update